1. Introduction
Xcel Padel LLC ("Xcel Padel", "we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile or web applications, join our wait‑list, book courts, or otherwise interact with our services (collectively, the "Services").
For any questions, please contact us at contact@xcelpadel.com or by mail at 18501 Collins Ave, Suite 1804, Sunny Isles Beach, FL 33160, USA.

2. Information We Collect
2.1 Personal Identifiers

• First and last name

• Email address

• Telephone number (including WhatsApp where provided)Tel

2.2 Technical & Usage Data

• IP address, browser type, device identifiers

• Pages viewed, interactions, and referring URLs collected via cookies, Google Analytics, Google Tag Manager ("GTM"), and Meta Pixel

2.3 Marketing & Communication Data

• Email engagement metrics, SMS activity, and preference data processed via Klaviyo, Meta advertising platforms, Google Ads, and Wix site analytics

2.4 Booking & Activity Data

• Court reservations, match history, wellness service bookings, and social interactions processed via Playtomic (integration in progress)

2.5 Payment Information

• Cardholder name, last four digits of the card, and transaction tokens processed by Stripe. Xcel Padel does not store full card numbers or CVV codes.

3. How We Use Your Information

• Service delivery – create and manage accounts, process bookings, and deliver membership benefits.

• Payments & fraud prevention – via Stripe.

• Marketing – send newsletters, offers, and event updates via Klaviyo; display ads on Meta and Google platforms.

• Analytics & improvement – monitor usage trends with Google Analytics, GTM, Meta Pixel.

• l compliance – comply with applicable laws, regulations, and lawful requests.Lega

4. Legal Bases for Processing (EU/UK Visitors)
If you are located in the European Economic Area or the United Kingdom, we rely on: contractual necessity, legitimate interests (marketing, analytics, fraud prevention), and consent (cookies, promotional emails/SMS) as our legal bases.

5. Sharing Your Information
We share data only as necessary with:

Recipient - Stripe, Inc.

• Purpose - Payment processing

• Safeguards - PCI‑DSS compliant; Privacy Policy incorporated 

Recipient - Playtomic, S.L.

• Purpose - Court bookings, social matching

• Safeguards - Standard Contractual Clauses; Cookie Policy reference

Recipient - Klaviyo, Inc.

• Purpose - Email/SMS delivery & segmentation

• ​Safeguards - Data Processing Addendum

 
Recipient - Meta Platforms, Inc.

• Purpose - Advertising & analytics

• Safeguards - Data Processing Terms; user opt‑out controls

​
Recipient - Google LLC

• Purpose - Analytics, Ads, GTM

• Safeguards - Data Processing Terms; IP‑anonymization

Recipient - Wix.com Ltd.

• Purpose - Website hosting & CMS

• Safeguards - ISO 27001 certified
  ​

We will also disclose information if required by law, to protect our rights, or in connection with a business transfer.

6. Cookies & Similar Technologies
We use first‑ and third‑party cookies, pixels, and local storage to:
keep you logged in,
understand site performance,
personalize content and ads.
You can control cookies through your browser settings and opt‑out tools (see "Your Choices"). A detailed list of cookies is available in our separate Cookie Policy.

7. Data Retention

• Marketing contacts – retained for 24 months after your last interaction or until you withdraw consent, whichever occurs first.

• Transactional records – retained for 7 years to meet accounting and tax obligations.oking & activity logs – retained for 5 years for service history and dispute resolution.Bo

• Booking & activity logs – retained for 5 years for service history and dispute resolution.

8. Security
We implement administrative, technical, and physical safeguards such as encryption in transit (TLS 1.2+), role‑based access controls, and regular vulnerability scans. No method of transmission is 100% secure; we cannot guarantee absolute security.
9. Children’s Privacy

Our online Services are not directed to children under 13 and we do not knowingly collect personal information from them. Minors under 18 may access club facilities only with parental or guardian consent and supervision.

10. Your Rights & Choices
Depending on your locale, you may have rights to access, correct, delete, or port your personal data and to opt‑out of targeted advertising or the sale of personal information. To exercise these rights, contact us at contact@xcelpadel.com.

11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with a new “Last updated” date and, where required by law, we will seek your consent.

12. Contact Us
Data Controller: Xcel Padel LLC
Address: 18501 Collins Ave, Suite 1804, Sunny Isles Beach, FL 33160, USA
Email: contact@xcelpadel.com.